Return & Refund Policy

CANCELLATION, RETURN, AND REFUND POLICY

This policy governs all cancellations, returns, and refunds for purchases made through Hardware Corpus. By placing an order, the Buyer agrees to the terms stipulated herein.

1. Cancellation Policy

• 1.1. Method of Cancellation: All cancellation requests must be formally submitted in writing via email to support@hardwarecorpus.in. Please note that cancellation requests cannot be processed through the user dashboard or order panel.

• 1.2. Pre-Shipping Cancellations: If a Buyer elects to cancel an order prior to its dispatch, a convenience fee equivalent to 2% of the total order value will be deducted from the refund amount.

• 1.3. Post-Shipping Cancellations: If a Buyer elects to cancel an order after it has been dispatched, a convenience fee equivalent to 5% of the total order value will be deducted. Refunds for post-shipping cancellations will only be initiated after the product is returned to and successfully inspected by Hardware Corpus, ensuring it remains in its original, untampered condition.

• 1.4. Order Modifications:

  • Modifications requested prior to shipping will incur no additional charges.

  • Modifications requested after the order has been shipped will incur a processing fee equivalent to 3% of the total order value, which will be adjusted against any applicable refunds or balances.

• 1.5. Cash on Delivery (COD) Orders:

  • For COD orders canceled at the time of delivery (doorstep cancellation), the ₹100 INR security token deposit is strictly non-refundable.

  • If a COD order is canceled via email prior to dispatch, the standard 2% pre-shipping deduction shall apply.

• 1.6. Company-Initiated Cancellations: The aforementioned convenience fees and deductions are applicable solely to Buyer-initiated requests. In the event that Hardware Corpus cancels an order due to inventory unavailability or other internal reasons, the Buyer shall receive a 100% full refund with no deductions.

• 1.7. Manufacturer Warranties: Hardware Corpus is the retailer in the purchase experience, any manufacturer governed warranty claims are subject to the final appraisal of the brand in question. 

2. Return and Refund Policy

• 2.1. Eligibility for Returns: Return and refund requests are strictly limited to instances where the product delivered meets one of the following criteria:

  • The product was damaged in transit.

  • An incorrect product was delivered.

  • The product is structurally defective or "Dead on Arrival" (non-operational).

• 2.2. Notification Period: The Buyer must formally notify Hardware Corpus of any dispute or defect via email within three (3) calendar days of the delivery date. Failure to report the issue within this timeframe shall constitute a waiver of the Buyer's right to claim a return or refund.

• 2.3. Condition of the Product:

  • Unbroken Seals: If the manufacturer's seal on the product packaging has been broken or tampered with, and the product is determined to be non-defective, the return/refund request shall be denied.

  • Completeness: Any return request will be summarily rejected if any component, accessory, manual, or internal packaging is missing from the returned product box. All accessories delivered with the product must be returned concurrently.

• 2.4. Packaging and Transit Guidelines:

  • The Buyer must retain all original packaging materials until the three-day return window expires to ensure safe transit in the event of a return.

  • The product must be packaged securely, identical to how it was received.

  • Strict Prohibition: The Buyer must not apply adhesive tape, glue, or shipping labels directly onto the product or its original retail packaging. Doing so alters the product's original condition and will result in the immediate cancellation of the return request.

• 2.5. Refund Processing:

  • Approved refunds for prepaid orders processed through our payment gateway will be credited back to the original source of payment.

  • For Bank Transfer and COD orders, refunds will be credited exclusively to a bank account designated by the Buyer.

  • Standard refund processing times are three (3) to five (5) business days following the approval of the return after physical inspection of the merchandise.