Have been trying to get in touch, got a reply for the email on the first day but no update since at least 2 weeks. Please look into this as it is a serious concern. I have received the other part of the order which was a keychron V1 max and that was smooth sailing however didn't receive the othe product which is the 5 in 1 keyboard brush. Please get in touch through email ([****]) or phone [****].